- What website do I use to access ONS online courses?
After you have registered for an ONS online course and have received your confirmation letter from ONS, visit http://courses.ons.org/ to log in and access your course.
- I forgot my Profile username or password. Where can I get it?
If you have forgotten your Profile username or password, go to http://profile.ons.org/reset-password. You will need to provide your email address, customer ID, or your username to have this information sent to your email.
- Will I need any additional downloads or plug-ins to take an ONS online course?
Many ONS online courses take advantage of technologies that require the use of downloadable components and plug-ins. It is recommended that you have the latest version of the following components installed on every computer you will use to access your course. Installation of these components may require assistance from your IT department at your place of business.
- How can I make sure the browser I am using will function correctly with the course?
- Do I need to enable pop-up windows in my browser?
ONS online courses take advantage of pop-up windows as a powerful way to deliver content in an organized fashion. You must have pop-up windows enabled or certain parts of your course will not function properly. Chats that students must participate in for certain courses require the use of pop-up windows to work properly.
If you have any questions about enabling pop-ups for the purposes of using ONS online courses, please contact your IT department or Internet Service Provider (ISP).
- I'm having trouble getting into a course chat. What can I do?
Some ONS online courses use the Chat feature to allow students to discuss course information in real time. In some courses, chats are required to complete the course. You must have pop-up windows enabled for this features to function properly.
To see the chat will function on the computers with which you will access this course, visit the Chat link in your course menu and click Launch Chat Window.
If you are participating in a chat scheduled after 5:00 pm Eastern time, it is highly recommended that you test the chat during business hours so that you can resolve any issues prior to beginning the chat.
- How do I earn CNE credit for my course?
Please consult your individual course requirements for information regarding a successful completion of your course.
Upon successful completion of all course requirements, including submission of the course evaluation via the ONS Evaluation Center, your CNE certificate will be listed on the My Evaluations page of the Evaluation Center where you can print it or export the CNE credit to your ONC-PRO log.
- Where do I find my Course Evaluation?
Completion and submission of the course evaluation in the ONS Evaluation Center is required to earn CNE in all ONS online courses.
A link to the course evaluation will be found under the Lessons link, in a lesson titled Course Evaluation.
To access the evaluation, you will be required to log in to the ONS Evaluation Center using your Profile username and password. After you complete and submit the course evaluation, your CNE certificate will be available on the My Evaluations page of the Evaluation Center.
ONS collects program evaluation data from all program participants. ONS only awards CNE certificates to those who have successfully completed all course requirements. It is important to note that in the event you have not successfully completed all course requirements, CNE affiliated with this course will not be earned. A Provider Card for the Chemotherapy Renewal course will not be issued without CNE credit. Refer to the overview lesson and/or the course syllabus for a list of requirements.
- What does Certificate Pending mean?
Once the evaluation is completed in the ONS Evaluation Center, the certificate column will indicate “Certificate Pending”. Certificates cannot be printed while in pending mode. After the course closes, ONS Education staff will review all course requirements and notify successful participants that her/his CNE certificate is available for printing in the ONS Evaluation Center. ONS will not mail CNE certificates.
After courses are closed, if the certificate column in the ONS Evaluation Center indicates “Unavailable” next to your course title, all course requirements have not been met. You will therefore not receive CNE credit (or the ONS Provider Card for Chemotherapy Renewal courses).
- I'm clicking on an audio file and can't hear anything. What can I do?
Some courses are enhanced with audio components. If your computer is not playing audio within a course, please ensure that your computer is capable of playing audio. Make sure that your computer volume is not set to "mute" and that your speakers or headphones are properly connected. Please contact the IT department at your institution if you have questions about your computer's ability to play audio files.
- How do tests work?
In some courses, successful completion of a post-test is required to complete the course. You must have pop-up windows enabled for this features to function properly.
To take a test:
- Click the Tests link in the course menu
- Click Start Test to begin.
- Read each question and click the Answer link next to the gray box.
- Select the correct response and click Save Answer. The box next to the Answer link will turn green next to every completed question.
- After all of the questions have been answered, click Finish Test at the bottom of the page.
- If you see "Please confirm that you would like to end the test:" click Confirm finish.
- Otherwise, finish any incomplete questions and click Finish Test, then click Confirm finish.
If you would like to review your test or see your final grade, follow the links provided.
- My problem still isn't solved. What else can I do?
If you have questions about the course or course content, please email firstname.lastname@example.org. If you are participating in the Chemotherapy Renewal or Chemotherapy Update course, please email email@example.com.
If you have additional questions about the technical requirements for this course, contact ONS customer service toll free at 866-257-4667 or email firstname.lastname@example.org. Please include the name of your course in the email or in your voice mail message.
ONS customer service is available Monday–Friday, 8:30 am–5pm Eastern time. Inquiries received during these hours will be addressed within four business hours.