| Acknowledgments |
vii |
| List of Abbreviations |
ix |
| Introduction |
1 |
| Overview |
5 |
| Models of Telephone Triage |
17 |
| The Use of Guidelines |
21 |
| Tips on Performing Telephone Triage |
25 |
| Performing Telephone Assessments |
31 |
| Legal Concerns of Telephone Triage |
43 |
| Telephone Triage Guidelines |
61 |
| Allergy Conditions (Allergic Rhinitis) |
63 |
| Anosmia (Smell Disturbance) and Ageusia (Taste Disturbance) |
67 |
| Antibiotic Therapy Problems |
71 |
| Cerumen (Earwax) Problems |
75 |
| Desquamation (Skin Breakdown) |
79 |
| Dysphagia (Difficulty Swallowing) |
83 |
| Dysphonia (Hoarseness) |
87 |
| Dyspnea (Difficulty Breathing)—Adult |
91 |
| Dyspnea (Difficulty Breathing)—Pediatric |
95 |
| Ear Fullness |
99 |
| Epistaxis (Nosebleed)—Adult |
101 |
| Epistaxis (Nosebleed)—Pediatric |
105 |
| Facial Fractures |
109 |
| Facial Nerve Paralysis |
113 |
| Headache and Facial Pain |
117 |
| Hemoptysis |
121 |
| Lump in the Neck |
125 |
| Lump in the Throat and Gastroesophageal Reflux Disease (GERD) |
129 |
| Nasal Conditions |
133 |
| Oral Mucositis |
137 |
| Otalgia (Ear Pain)—Adult |
143 |
| Otalgia (Ear Pain) and Otorrhea (Drainage)—Pediatric |
147 |
| Otorrhea (Ear Drainage)—Adult |
153 |
| Pain |
157 |
| Sinusitis |
161 |
| Sleep Apnea |
165 |
| Snoring |
169 |
| Sore Throat |
173 |
| Sudden Hearing Loss |
177 |
| Swelling of the Lips, Mouth, and Throat |
181 |
| Temporomandibular Joint Complaints and Trismus |
185 |
| Throat Clearing |
189 |
| Tinnitus |
193 |
| Tobacco Cessation |
197 |
| Tracheostomy—Adult |
201 |
| Tracheostomy—Pediatric |
207 |
| Vertigo |
215 |
| Xerostomia (Dry Mouth) |
219 |
| Index |
223 |